An eSIM, or embedded SIM, is the modern way to connect without the hassle of a physical SIM card. Built into most smartphones released since 2017, it lets you activate mobile service digitally in just a few clicks – no store visits, no waiting, no passport verifications.

With an eSIM, you can install multiple plans on the same device, making it easy to manage personal, business, or travel numbers all in one place. It also brings major savings on international data, simple switching between providers, and added security through encrypted network access.

Yes, our eSIM provider is highly secure.

Your connection is hosted on reliable US-based servers and uses top-tier 5G and LTE networks around the world. All internet traffic is routed through countries with strong data protection and privacy laws, like the USA, France, the Netherlands, and Singapore. Ensuring your personal information stays safe.

Every eSIM uses encrypted credentials to connect to mobile networks, meaning your data remains private and protected wherever you travel.

You can install your eSIM on your device anytime before your trip. Installation requires Wi-Fi and takes a couple of minutes. The eSIM service will only work in your destination and during your service dates. When you turn your eSIM on in-destination, make sure the “Data Roaming” has been turned on for your travel eSIM.

Travel eSIM offers cellular/mobile data service only (without a local number for calling/texting). This service allows you to use mobile apps on your phone, including calling and texting apps such as FaceTime, WhatsApp, iMessage, WeChat, etc.

To be able to use a travel eSIM on your phone, you must confirm two points:

1. Your phone is not locked to your primary carrier (here is how you can check).
2. Your phone has the eSIM feature (here is a list of devices that support eSIM).

Please double check if your device is compatible before purchase.

For any device to be “eSIM enabled” it should support eSIM and shouldn’t be locked by the primary carrier. Mobile devices that support eSIM currently include the following (as of Sep. 2024):

Apple iPhones*:

• iPhone 17 (all models)
• iPhone 16 (all models)
• iPhone 15 (all models)
• iPhone 14 (all models)
• iPhone 13 (all models)
• iPhone 12, 12 Pro, 12 Pro Max, 12 Mini
• iPhone SE (from 2020)
• iPhone 11, 11 Pro, 11 Pro Max
• iPhone XS, XS Max
• iPhone XR

Android Phones** (please refer to footnote for dual-SIM Android devices):

• Google: Pixel 10, 9, 8, 7, 6, 5, 4, 4a, 3 & 3XL, 2, Pixel Fold
• Samsung: Galaxy S26, S25, S24, S23, S22, S21, Note 20, 20+, Galaxy S20, S20+, S20 Ultra, Galaxy A54 5G, Fold, Z Fold, Z Flip
• Sony: Xperia 10 III Lite, Xperia 10 IV, Xperia 10V, Xperia 1 IV, Xperia 5 IV, Xperia 1 V, Xperia Ace III
• Sharp: Aquos R8 Pro, Aquos R8, Aquos R7, Simple Sumaho 6, Aquos Zero 6, Aquos Sense4 lite, Aquos wish3, Aquos Wish 2 SHG08, Aquos Wish, Aquos Sense 7plus, Aquos Sense 7, Aquos Sense6s
• Huawei: Mate 40 Pro, P40, P40 Pro
• Oppo: A55s 5G, Find X5 Pro, Find X5, Reno 6 Pro, Reno 5A, N2 Flip, Find X3 Pro
• Xiaomi phones with eSIM: https://www.gsmarena.com/xiaomi-phones-f-80-15.php 
• Motorola: G53J 5G, G52J 5G, G52J 5G, Edge 40 Pro, Edge+, Razr+, Razr 40 Ultra, Razr 40, Razr 5G, Razr 2019
• Rakuten: Big, Big-S, Mini
• Other phones: Nuu Mobile X5, Gemini PDA, Lenovo Yoga 630, OnePlus 11, Nokia X30, Nokia G60 5G, Nokia XR21 etc.

Tablets (with cellular/wireless feature):

• iPad (starting with 7th generation)
• iPad Pro (starting with 1st generation)
• iPad Air (starting with 3rd generation)
• iPad mini
• Microsoft Surface (Go, Pro, Pro X), etc.

Laptops (with cellular/wireless feature):

• HP: Elitebook G5, Probook, Zbook, Specture
• Acer: Swift 3, 7
• Dell: Latitude starting 7210
• Samsung: Galaxy Book 2

* Except early iPhone models distributed in China (with dual SIM cards).

** Certain Android devices may not have the eSIM feature and instead have two SIM card slots. Please confirm with your device provider that your phone has eSIM. You may also check if your Android phone has eSIM feature by confirming that you can see the following: Go to Settings > Connections > SIM manager > Add eSIM > Scan QR code.

• Digital activation using QR codes, without the hassle of physical SIM cards.
• Major savings while traveling abroad compared to home carrier roaming.
• Multiple plans can be installed on the same device (e.g. for personal, business, or travel).

fter you select your trip dates, a data package will be recommended for your trip (you’ll still have the option to select a larger or smaller data package).

Wireless data consumption varies from one user to another, however, on average the following is recommended:

• 1GB (for 1-3 days)
• 2GB (for 3-5 days)
• 3GB-5GB (for 5-9 days)
• 5GB-8GB (for 9-12 days)
• 8GB-20GB (for 12+ days)

If you run out of data during your trip, you’ll get an email and/or SMS notification to “top up” your existing eSIM with an additional data package. The “top up” will go to your existing eSIM to keep the service ongoing.

To avoid consuming your travel data on your mobile app updates, we recommend keeping background app refresh on “Wi-Fi only.” On iPhone: Go to Settings > General > Background App Refresh > At the top, Select “Wi-Fi” only.

Here are the detailed instructions for iPhones and for Android phones.

Our support team is available online 24×7 to help you. Please reach out to support here.