This tour is subject to the terms and conditions of both Australia Expert (the Travel Agency) and the Tour Operator. These terms can be found upon booking, in your Travel Voucher, and in the booking confirmation sent to your registered email address.

Please note that the most up-to-date Terms and Conditions, as stated on the websites and vouchers of both the Tour Operator and Australia Expert, will apply.

Please be aware that Credit Card Payment Fees are non-refundable.

To review Australia Expert’s latest Terms and Conditions, here. For further information about the tour policies, feel free to contact us at info@australiaexpert.nl

A requirement for Open Water Divers and equivalent. Must have a minimum of 10 Open Water dives and feel confident diving prior to booking.

Those who are not certified will receive an introduction to Nitrox on the day and the opportunity to upgrade to full certification later.

You are required to complete some reading prior to your dive trip which should take approximately 45 minutes. You are more than welcome to collect the reading material the day before your tour with us from the dive shop between 3pm and 5pm. Alternatively you can complete it from 7:15 am the day of your trip. Please let us know your preference in the booking process.

If you haven’t dived for 12 months you will require a pool refresher completed the day prior at additional cost. If you do not complete the Refresher and this is discovered on the day of your dive tour, you will not be able to complete it and will be charged the cancellation fee in full.

Thank you for your booking! Please bring your diving certification card and/or logbook with you on the day of your dive. If you require an online check please inform us in advance as we can only check SSI and PADI certifications.

Please be aware that if you have not dived within the last 12 months you are required to complete a Scuba TuneUp Refresher with one of our instructors the day prior to diving at Wolf Rock. Wolf Rock Dive reserves the right to cancel a diver on the day if they cannot provide evidence of prior diving experience. You will be charged in full for cancellation on the day.

Please inform us if you are unwell or experiencing any ‘flu’-like symptoms, or have been in a COVID-19 hotspot in the last 14 days. Wolf Rock Dive Centre reserves the right to refuse service and entry to anyone with these symptoms. We must insist that you stay at home and you will not be able to participate in the activity.

You must be medically fit to dive and have a reasonable level of fitness, there may be strenuous conditions. Please read the file that is attached to this email. The medical declaration form outlines potential conditions that may impact your ability to dive. Those answering ‘yes’ to any of these questions may require a diving medical. Please contact us for further information. Refunds will not be given on the day if you are unable to dive due to a medical condition.

If you have any more questions, please don’t hesitate to ask. We now have Enriched Air (Nitrox) tank rental available, as well as Enriched Air Courses that can be completed with your charter. Please give us a call to add these options to your booking or book your Nitrox course online. Enriched Air (Nitrox) is safer diving option for all divers, however for divers in high-risk categories (e.g. older, overweight or unfit), it is highly recommended. Enriched Air can also extend your time with the sharks, call us to find out how!

Each individual diver is required to carry a Safety Sausage, snorkel, whistle and dive computer. This is included in your full equipment rental. If you are bringing your own equipment, please ensure it adheres to Queensland WH&S industry standards.

By booking you are accepting our Terms and Conditions. Please ensure you have read and agree to these terms, they help us keep the quality and safety of our tour at a high standard. A 20% non-refundable Booking fee has been charged to your card, balance for your trip will be taken the day prior.

We have a 48-hour cancellation policy, please let us know if your plans change in advance. Payment will be taken in full for a ‘no show’ or cancellation within 48 hours. If we have to cancel for any reason, we will fully refund any money taken. We will only contact you the afternoon before your dive if there is going to be a change in start time/cancellation due to bad weather or other reasons. Feel free to contact us before you travel to check the latest updates.

Please check your own accommodation’s cancellation policy before booking- Big 4 ‘Breeze’ caravan park will offer credit for rescheduling should your dive be cancelled, not all accommodation is so flexible.

Please note it is recommended you wait a minimum of 24 hours after diving prior to flying and you may wish to delay driving the incline to Gympie from Rainbow Beach.

We look forward to meeting you, The Wolf Rock Dive Team

We require all bookings to be reconfirmed with us 2 Days before your scheduled start.

Open Dated Booking Notice

If you are booking open dated, we will require 7 Days notice.

Refund Policy

Refunds will be processed according to the following time frames…
• Cancellations within 1 Day of the start date incur a 100.00% fee.
• Between 1 Day and 7 Days incur a 50.00% fee.