Adrenalin Snorkel and Dive Terms and Conditions/ Cancellation Policy

TRIP CONFIRMATION

• DAY TRIPs trip status updates from Adrenalin Snorkel and Dive are sent from 4pm the afternoon prior to your scheduled trip.
  
  a DAY TRIP is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive confirmation via text or email by 4:30pm please check your junk/spam folder in your email, then call our office on (07) 4724 0600.
• LIVEABOARD trip status updates from Adrenalin Snorkel and Dive are sent approximately one (1) week prior to your scheduled trip.
  
  a LIVEABOARD is only confirmed when the forecasted weather conditions are safe enough to travel and minimum passenger numbers have been met. If you do not receive a confirmation email one (1) week prior to scheduled departure, please check your junk/spam mail, or call our office on (07) 4724 0600.

COMMUNICATION POLICY

EMAIL:

Please provide a valid email address when making your booking.

Adrenalin Snorkel and Dive is not responsible for missed communications if an invalid or incorrect email address is supplied.

Check your email regularly (including your spam/junk folder) for important updates such as booking confirmations, reminders, or cancellations.

MOBILE:

Please provide a valid mobile number that can be used in Australia.

If you are using an overseas mobile number, ensure you include the correct country codes for use in Australia.

We may need to contact you via mobile for last-minute changes, updates, or cancellations.

Adrenalin Snorkel and Dive will not be held responsible for missed communications if you fail to provide a valid, contactable mobile number.

ADVICE FOR DIVING AND SNORKELLING

Snorkelling and Scuba Diving can be strenuous activity. Some medications and medical conditions (e.g., asthma, diabetes, heart or lung disease) may prevent or limit your participation. If you are unsure, please contact us for more information or consult a diving physician. It is recommended that you do not fly for 24 hours after diving.

MEDICAL AND TRAVEL INSURANCE RECOMMENDED

All passengers are strongly advised to purchase a comprehensive travel insurance policy that covers:

(i) Trip cancellation or rescheduling

(ii) Lost / damaged personal belongings or equipment, due to any reason, and

(iii) Evacuation and medical cover including Scuba diving where relevant

Note: In a medical emergency the cost of any evacuation, vessel relocation or medical expenses, are the final responsibility of that passenger. Divers Alert Network (DAN) www.diversalertnetwork.org and Dive Assure  https://www.diveassure.com/en-intl/home/?pid=14754 offer comprehensive insurance packages especially for scuba divers.

SEASICKNESS 

We recommend that all passengers take preventative seasickness medication that does not cause drowsiness. Please refer to your GP or pharmacist for more information.

COVID-19

Proof of Vaccination is no longer required to join our excursion.

EXPOSURE / ILLNESS

If you experience signs or symptoms, you are not permitted to participate, or if onboard (overnight trips), you will be required to isolate in your cabin. This applies to both guests and crew.

We understand that a positive result is both disappointing and inconvenient, however the health and safety of all guests and crew is extremely important. Our reservation staff will assist you with your options and future trip/course availability.

Regarding diving after contracting the virus we recommend contacting a dive medical specialist for a dive medical to show that you are fit to dive again.

STAFF AND CUSTOMER BEHAVIOUR

At Adrenalin Snorkel and Dive, we are committed to providing a safe, respectful, and enjoyable environment for all our staff, customers, and guests. We have a zero-tolerance policy towards any form of bullying, harassment, discrimination, or inappropriate behaviour, whether it is directed at our crew, fellow divers, or any other individuals. This includes, but is not limited to, verbal abuse, intimidation, or unwanted physical contact. We expect all participants to conduct themselves in a manner that is respectful and considerate of others. Any individual found to be engaging in such behaviour will be asked to leave the premises or, in the case of a diving trip, removed from the vessel or dive site. We reserve the right to refuse service to anyone whose actions disrupt the safety, well-being, or enjoyment of others.

CANCELLATION / RESCHEDULING BY CUSTOMER

CANCELLATION FEE

Day trips:
0% with more than 14 days notice
20% with 48 hours to 14 days notice
100% with less than 48 hours notice

Liveaboard/ Courses:
0% with more than 30 days notice
20% with 8 to 30 days notice
100% with less than 8 days notice

RESCHEDULE FEES             

Day Trips:
0% admin fee as a standby passenger
0% with more than 14 days notice
20% with 48 hours to 14 days notice

Liveaboards:
0% admin fee as a standby passenger
0% with more than 30 days notice
20% with 48 hours to 30 days notice

Courses:
0% admin fee as standby
$300 for rescheduling Pool Session (private session)
$160 for rescheduling Pool Session (min 4 students)

GIFT CARDS/ VOUCHERS

Are valid for 3 years from the day purchase, subject to availability, Adrenalin Snorkel & Dive’s cancellation policy applies and not refundable or redeemable for cash. 

PASSENGER NUMBERS

All trips require a minimum passenger number before confirmation.

WEATHER POLICY

Guest comfort and safety are our top priorities at Adrenalin Snorkel and Dive. We continuously monitor weather conditions to ensure the best possible experience for all our guests.

REFUND POLICY

If a scheduled tour/ course is cancelled due to unfavourable weather or unforeseen circumstances prior to the scheduled departure/ start date we offer you the option to transfer to a tour/ course on another day, where possible. If rescheduling is not an option, a full refund will be provided.

All trips and courses are conditional on weather conditions, management’s discretion, vessel availability and minimum participants.

We are committed to keeping you informed of any changes to your scheduled tour and appreciate your understanding.

All refund must be authorised by the management of Adrenalin Snorkel and Dive. Refund processing times can vary per bank and (international) transfer fees may apply for which we are not responsible. Please see terms and conditions of your bank or chosen payment method for more information.

While we endeavour to adhere to the scheduled itinerary, Adrenalin Snorkel and Dive reserves the right to alter the itinerary or cancel a trip at the sole discretion of management or the master of the vessel. Should a trip be delayed, shortened or cancelled, affected by weather, mechanical breakdown, or medical emergency, or an event impacts the duration of dive or snorkel sessions, fees will not be refunded.

We will not be held financially responsible for any alternative arrangements made by the customer if a trip is delayed or cancelled. Trip fees will not be refunded if you are unable to board in time for the scheduled departure, or if you are unable to complete all activities.

PLEASE NOTE:

• Illness or seasickness is not a reason for a refund. 
• Credit Card Surcharges and Booking Fees are non-refundable.

**Townsville passengers** **– please meet our boat and crew at 7:00am at the** **Breakwater Marina** located at the end of Mariners Drive next to Tobruk Swimming Pool along the Strand. You will find our vessel at the Fuel Wharf just after the gravel parking lot at the end of the street.

**Magnetic Island passengers** **– please meet our boat and crew at 7:50am at the** **Nelly Bay Ferry Terminal** located on Magnetic Island. You will find our vessel on the same wharf as where Sealink drops off their customers. Please wait outside the ferry terminal until our crew arrives and has secured the vessel.

Also note that you cannot fly for up to 24 hours after your dive(s). Please do not hesitate to ask us if you have any questions. We are looking forward showingyou the amazing Great Barrier Reef!

Please note that all our trips are subject to weather conditions and passenger numbers. Trip Status Updates will be sent the afternoon prior to departure.

We require all bookings to be reconfirmed with us 2 Days before your scheduled start.

Open Dated Booking Notice
If you are booking open dated, we will require 7 Days notice.

Refund Policy
Refunds will be processed according to the following time frames…
• Cancellations within 2 Days of the start date incur a 100.00% fee.
• Between 2 Days and 14 Days incur a 20.00% fee.
• Between 14 Days and 365 Days incur a 0.00% fee.